You will need to have decided on the following:

• The product/s you want to order
• What colour product you would like?
• How many you want?
• When you want them for?
• How you would like them branded?
• If printed, in how many colours?

Simply follow these steps to order...

1 - Search for products online
Visit our website and find the products you are interested in. You can SEARCH for specific products or use our left hand side Product Selector for easy navigation. Why not visit our 'New Products' or make sure you have viewed this month's Special offers to get the best deal.

2 - Existing Customers
If you are an existing customer, just place your order like normal through the website then login with your existing user name and password. If you have forgotten your username & password please click on forgot your password in the Customer Login menu and your password will be reset.

3 - New Customers

If you are a new customer, when you process your order through our website you will be able to sign up as a new account. Please make sure to complete all the information as fully as you can and also keep a record of your login details for future orders.

4 - Artwork

When you place your order online please attach your artwork. This must be created in Adobe Illustrator .eps file format (text converted to curves or outlines). Please note if you do not have your artwork at this point you can add information to the customers notes section and forward it at a later stage.

For further information about supplying you artwork please click here.

More information about ordering

Confirmed orders

Click on Buy to process your order. We will then email or fax you an order acknowledgment detailing your order and all costs. This must be checked carefully, signed & faxed back to us ASAP. Once we have received your signed order acknowledgment & artwork, we will proceed with your order.

Production of proof

Once you have confirmed your order and sent your artwork to us either online or with one of our team you will receive an emailed ‘Artwork Approval Form’ which will show you how your final promotional item will look.

We will need you to CAREFULLY check all of the details on the artwork are correct, and sign and fax the form to us on F: 0872 02 27 001. Then we can progress your job to production and and confirm your delivery date.

Shipping to UK mainland

Invoice & After Sales

Once we have delivered your order you will receive a VAT invoice together with a online customer satisfaction survey which will be both emailed to you.

It only takes a minute to complete and we would be grateful if you could take the time to complete this for us - as it will help us to continually develop our products and service.

Additional charges

These charges are added into your shopping cart automatically when you place your order through our website.

• Possible overs and unders as detailed in our terms and conditions
• Screen origination is charged on each new order at £30.00 per item. Each colour print, item & design requires a new screen.
• For embroidery orders, a jacquard will need to be created. A new jacquard will need to be created for each logo.
  
• All orders are subject to carriage at cost
• All prices are subject to VAT.

Lead times

Normal delivery time is 7-10 working days from receipt of artwork. Items that we source from the Far East can take 3 - 4 weeks from artwork approval.

We do not start counting the lead-time until the factory has checked your artwork and you have signed a paper proof and it has been received back by us & acknowledged.

Delivery

All items include couriered delivered to any UK mainland addresses - if your items destination is outside this area, please contact us for a shipping quote.

Urgent and Express Service - 24 hours or 5 working days

Save time and money by viewing our selection of our most popular products online. These products can be ready for dispatch within 24 hours or 5 working days from receipt of approved artwork. That means that once the factory has checked your artwork and you have returned the signed paper proof, you can start counting down the working days needed to fulfill your order.

Many items on our website are available as Urgent (24 Hours) or Express (5 Working Days) printed products, however the following should be noted.

• The Urgent or Express lead-time does not include transit time.
• For our urgent 24 hours service only only products printed in 1 colour can be offered unless otherwise stated.