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Frequently Asked Questions

We have tried to answer all of the most frequently asked questions to the world of promotional items as easy to understand as possible.

But if we haven't answered your question just email us and we will make sure we add it to the list.

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# Article Title Hits
1 What colours will work best on my choosen item? 521
2 Urgent and Express Service Explained - 24 hours or 5 working days 522
3 What do you mean when you state 'unders & overs' in your Terms & conditions? 799
4 What is your refunds & exchange policy? 2672
5 How do I register/create an account? 691
6 Can you help me with design? 677
7 What is a pantone colour? 849
8 What payment methods do you accept? 922
9 What is the minimum quantity I can order? 849
10 Can I print 4 (or full) colour process? 820
11 I haven't got any artwork can you help me? 825
12 Can I approve my artwork before my items are printed? 627
13 Can I see a printed sample with my logo on? 622
14 How do send you my artwork? 654
15 I only want a small quantity of branded pens, e.g. 50 – what can you do? 1205
16 What about payment? 835
17 My question isn't listed here - can you help me? 913
18 Our logo consists of tints and half tones - will this come out OK 823
19 How do I supply artwork? 815
20 What format do you need the artwork in? 812
21 How long does it take to get my products? 791
22 Do prices include VAT? 853
23 When is latest I can place me Christmas Order? 795
24 Which colour ink is best? 824
25 What colours can you print on my chosen product? 823