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Frequently Asked Questions

We have tried to answer all of the most frequently asked questions to the world of promotional items as easy to understand as possible.

But if we haven't answered your question just email us and we will make sure we add it to the list.

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# Article Title Hits
1 What colours will work best on my choosen item? 483
2 Urgent and Express Service Explained - 24 hours or 5 working days 483
3 What do you mean when you state 'unders & overs' in your Terms & conditions? 748
4 What is your refunds & exchange policy? 2351
5 How do I register/create an account? 653
6 Can you help me with design? 634
7 What is a pantone colour? 815
8 What payment methods do you accept? 887
9 What is the minimum quantity I can order? 806
10 Can I print 4 (or full) colour process? 784
11 I haven't got any artwork can you help me? 788
12 Can I approve my artwork before my items are printed? 587
13 Can I see a printed sample with my logo on? 587
14 How do send you my artwork? 610
15 I only want a small quantity of branded pens, e.g. 50 – what can you do? 1141
16 What about payment? 800
17 My question isn't listed here - can you help me? 880
18 Our logo consists of tints and half tones - will this come out OK 786
19 How do I supply artwork? 783
20 What format do you need the artwork in? 778
21 How long does it take to get my products? 758
22 Do prices include VAT? 817
23 When is latest I can place me Christmas Order? 755
24 Which colour ink is best? 788
25 What colours can you print on my chosen product? 792